Shipping policy
Shipping & Delivery Policy
Last updated July 28, 2026.
MACHASE products are prepared in Concord, Ontario and shipped using the services available for the destination and order. Available services, shipping charges, taxes, and the final order total are shown before payment.
Order processing
Unless a product page states otherwise, orders are normally prepared within 5–10 business days after payment is authorized. Business days are Monday through Friday, excluding statutory holidays in Ontario. Processing time is separate from carrier transit time. Products may be manufactured or assembled to order. A product-specific estimate shown on a product page or order confirmation controls when it is more specific.
Delivery estimates
Estimated transit after dispatch is normally 2–7 business days within Canada and, where United States delivery is enabled at checkout, 4–10 business days to the contiguous United States. Remote destinations, weather, customs, carrier volume, address corrections, and events outside our reasonable control can extend delivery. Delivery dates are estimates rather than guarantees unless the purchased service expressly states otherwise.
Shipping charges, taxes, duties, and brokerage
Shipping methods and charges are calculated at checkout from the destination, package, and selected service. Applicable Canadian sales taxes are calculated at checkout. For international orders, the recipient is responsible for import duties, brokerage, customs charges, and taxes not collected at checkout. Those amounts are determined by the destination authorities or carrier and are not included unless checkout expressly says they are.
Address accuracy and changes
Review the shipping address before submitting the order. Contact MACHASE immediately through the website contact form if a correction is needed. An address change cannot be guaranteed after manufacturing, packing, label creation, or carrier handoff. Costs caused by an incorrect or incomplete customer-supplied address may be charged to the customer where permitted by law.
Tracking and delivery
When tracking is available, it is sent to the email address used at checkout. A carrier scan marked delivered can precede physical receipt. Check the delivery location, household members, building staff, and carrier notices before reporting a missing parcel. Risk of loss is addressed in accordance with applicable law; this policy does not remove rights that cannot legally be excluded.
Shipping damage or wrong item
Inspect the package and acrylic promptly. Report visible shipping damage, missing parts, or a wrong item through the contact form within 5 calendar days after delivery. Include the order number and clear photographs of the external packaging, shipping label, internal packaging, damaged area, and all included parts. Keep the packaging until the claim is resolved. For a confirmed shipping-damage or wrong-item claim, MACHASE will provide the appropriate remedy and cover approved return or replacement shipping.
Lost, delayed, refused, or unclaimed parcels
When tracking stops updating or the estimated window has passed, contact MACHASE. A carrier investigation may be required before replacement or refund. If a parcel is refused, unclaimed, or returned because of a customer-supplied address issue, outbound shipping and carrier return costs may be deducted from a refund where permitted by law.
Shipping questions may be submitted through the MACHASE contact form. Our usual response target is within 2 business days.