Refund policy

Returns & Refunds Policy
Last updated July 28, 2026.
Eligible unused MACHASE products may be requested for return within 14 calendar days after carrier-confirmed delivery. Every return must be approved before it is shipped back.

Eligible condition
For a customer-remorse return, the product must be unused, uninstalled, unscratched, unmodified, and complete. Protective film, supplied hardware, templates, accessories, magnetic cases, documentation, and original protective packaging must be included where provided. Products damaged through installation, overtightening, incompatible cleaners, improper storage, modification, misuse, or incomplete repacking are not eligible for a customer-remorse refund. Final-sale or personalized items, if offered, will be identified before purchase.

Starting a return
Use the website contact form, select Return or warranty, and provide the order number, product, holder-fit version, reason for return, and photographs where condition or damage is relevant. Wait for written authorization and return instructions. Unauthorized returns may be refused or delayed.

Change of mind or incorrect fit selected
For a change of mind, duplicate purchase, or customer-selected wrong holder fit, the customer is responsible for approved return shipping. Original outbound shipping, import duties, brokerage, and taxes that cannot be recovered are not refundable. No restocking fee applies under this working policy, but a deduction may be made for missing parts or a loss in value caused by handling beyond what is reasonably necessary to inspect the product.

Defective, damaged, or wrong item
For a confirmed manufacturing defect, wrong item, or eligible delivery-damage claim, MACHASE will cover approved return or replacement shipping and provide a repair, replacement, or refund as appropriate. Shipping damage should be reported within 5 calendar days so evidence can be preserved.

Cancellations and exchanges
Submit a cancellation request as soon as possible. Cancellation is not guaranteed after manufacturing, assembly, packing, or shipping has begun. The fastest exchange method is normally to return the approved item and place a new order for the correct layout or holder fit. A direct replacement may be arranged for a confirmed defect, wrong item, or shipping-damage claim.

Inspection and refund timing
Returned products are inspected after receipt. Approved refunds are issued to the original payment method within 10 business days after inspection. The bank or payment provider may need additional time to post the credit. MACHASE will notify the customer before applying a deduction or denying a return because it is incomplete, damaged, or outside the approved conditions.

This policy supplements and does not limit rights or remedies that cannot be waived under applicable consumer-protection law.