MACHASE provides a limited 12-month warranty against defects in materials and workmanship, beginning on the original delivery date, subject to the terms below.
1. Coverage
The warranty applies to the original retail purchaser and covers a manufacturing defect that materially prevents the acrylic display or supplied MACHASE hardware from performing its intended indoor wall-display function under normal use.
2. What is not covered
- surface scratches, scuffs, fingerprints, dust, or ordinary cosmetic wear after delivery;
- damage from installation, incorrect anchors, overtightening, impact, dropping, bending, uneven support, modification, or misuse;
- crazing, clouding, cracking, or discoloration caused by incompatible cleaners, solvents, alcohol, ammonia, heat, flame, or prolonged direct sunlight;
- damage caused by moisture, wall movement, building conditions, pets, children, pests, theft, vandalism, or force majeure;
- third-party cases, slabs, cards, labels, grading, authentication, fading, market value, or defects in those items;
- fit issues involving a holder that differs from the product’s stated compatible profile;
- commercial display abuse, repeated disassembly beyond normal card changes, or use outside the intended indoor environment;
- shipping damage not reasonably documented and reported.
3. Make a claim
Use the contact form, select “Return or warranty,” and provide the order number, product, fit version, description, and clear photographs. Do not discard the product or hardware while the claim is under review.
4. Remedy
After confirming an eligible claim, MACHASE may repair the product, provide a replacement part or product, or refund the affected product, at our option and as required by law. Approved shipping costs for a confirmed defect are covered by MACHASE.
5. Legal rights
This limited warranty is in addition to rights that cannot be excluded under applicable law.